Shipping policy

Overview

This Shipping Policy explains how HypeWalk processes and ships orders.

We aim to provide clear expectations and a smooth delivery experience for all customers.

Order Processing Time

Orders are typically processed within 24 business hours after payment is confirmed.

Processing times may be longer during:

• High-volume sales periods

• Holidays

• Product launches

• Unexpected operational delays

Orders are not typically processed on weekends or public holidays unless stated otherwise.

Shipping Methods

Available shipping methods will be shown at checkout based on your destination and the options currently available for your order.

Shipping options may include:

• Standard Shipping

• Expedited Shipping

• International Shipping, where available

Shipping availability may vary by destination.

Estimated Delivery Times

Estimated delivery times begin after order processing.

Typical delivery times may vary depending on destination and carrier, but the average for most cities in the United States is 6-10 business days. Delivery estimates displayed at checkout or on shipping confirmations are estimates only and are not guaranteed unless explicitly stated.

International Shipping

HypeWalk may offer international shipping to selected countries.

For international orders:

• Delivery times may vary significantly by destination

• Customs clearance may cause delays beyond our control

• Import duties, taxes, and customs fees may apply depending on local laws

• The customer is responsible for any applicable import fees unless otherwise stated

Please check your local customs policies before placing an order.

Order Tracking

If tracking is available for your shipment, you will receive a shipping confirmation email with tracking details once your order has been dispatched.

Please allow some time for tracking updates to appear after the package is handed to the carrier.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an order is delayed, returned, or lost due to an incorrect or incomplete address provided by the customer, HypeWalk may not be responsible for the resulting loss or delay. If possible, we will work with you to help resolve the issue.

If you notice an address error, contact support@hypewalkco.com as soon as possible.

Lost, Delayed, or Stolen Packages

If your order is delayed, marked as delivered but not received, or appears lost in transit, please contact support@hypewalkco.com.

While HypeWalk will do its best to assist in resolving shipping issues, we are not responsible for delays or delivery problems caused by carriers, customs authorities, weather events, or other circumstances outside our reasonable control.

In cases involving lost or stolen packages, we may request that you:

• Confirm the shipping address

• Check with neighbors or building management

• Contact the shipping carrier

• Provide additional information for claim review

Damaged Packages

If your order arrives damaged, please contact support@hypewalkco.com within 7 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photos of the packaging and item

We will review the issue and provide the next steps.

Split Shipments

In some cases, items from the same order may arrive in separate packages depending on stock availability, fulfillment locations, or shipping method.

If this happens, you may receive separate tracking updates.

Customs, Duties, and Taxes

For international shipments, customs duties, import taxes, and related fees may be charged by your local authorities. These charges are generally the responsibility of the customer unless otherwise stated at checkout.

Contact

If you have questions about shipping, order tracking, or delivery issues, please contact:

HypeWalk
Email: support@hypewalkco.com